Get in touch.
Screentake is made by one person. A real one reads what you send.
Help with the app
Something broken, something confusing, or a recording that did not come out right.
[turn on JavaScript to see the address]Everything else
Press, partnerships, or telling us we got something wrong.
[turn on JavaScript to see the address]Before you write about a bug
Two things make almost any report answerable straight away: which version of Screentake you are on (it is in the About window), and what you were recording — a display, a single window, or an area you drew. Put both in your email. If the editor did something unexpected, saying what you had selected at the time usually pins it down.
What we cannot do
Apple bills every subscription, so we cannot issue refunds, cancel a subscription for you, or see your payment details. Those go through your Apple Account settings, or reportaproblem.apple.com.
We also cannot recover a recording. Screentake stores everything on your Mac and keeps no copy — that is the point of it, and it is the one part of the design that cannot help you after a mistake. Keep backups.
Response time
Usually a day or two. Support is best-effort rather than a contractual commitment, which is what the Terms say and what the size of the operation means in practice.
By post
Fontan LLC
6844 Bardstown Rd #504
Louisville, KY 40291